Terms and conditions

2021

General

  • ‘Client’ is any person, business or organisation which has contacted Preserved Bouquets of Henley requesting information, or who has entered a Contract with Preserved Bouquets of Henley for the provision of but not limited to pressing and preserving flowers and bouquets (the Services).

  • ‘Contract’ – The legal agreement between Preserved Bouquets of Henley and the Client for the provision of Services.

  • ‘Flowers’- the flowers or bouquet the Client requires pressing or drying.

  • ‘Keepsakes’- wedding invitations, order of service, menu, confetti, ribbons, place settings photo, sketches, facemasks or other similar items.

  • ‘Display’-the preserved Flowers and any Keepsakes displayed in the frame

  • ‘Website’- https://www.preservedbouquetsofhenley.com

  • ‘Fee’- The sum payable for the provision of the Services.

  • ‘Payment’ – by bank transfer.

  • ‘Days’- All the days in a week excluding weekends and Bank Holidays.

  • These Terms and Conditions and the Contract will represent the whole of the Terms between Preserved Bouquets of Henley and the Client. Any changes to these must be agreed in writing by Preserved Bouquets of Henley.

The Services

  • The descriptions of the Services by Preserved Bouquets of Henley will be as accurate as possible and provided in good faith.

  • The Client must satisfy themselves that the Services as described meet their requirements before entering the Contract. Preserved Bouquets of Henley are always willing to answer any questions or queries.

  • If the Client has any requirements that are essential to them, they must contact Preserved Bouquets of Henley to discuss the matter before entering a Contract to ensure this is acceptable to Preserved Bouquets of Henley.

  • Pressed Bouquets of Henley reserves the right to amend any Contract where in its professional opinion such amendment will lead to an improved result for the Client.

  • Preserved Bouquets of Henley reserves the right to subcontract any Services.

The Contract

  • Pressed Bouquets will initially take instructions from the Client as to what is being sent and how they would like them displayed.

  • Once the Client has indicated they wish to proceed with the Service then Pressed Bouquets will send them written confirmation, agree a date for delivery and request payment of a deposit.

  • A deposit of £100 will normally be requested and the Contract made upon receipt of this.

  • Pressed Bouquets can terminate any Contract immediately should the Client commit a material breach of the Contract or these Terms and Conditions.

  • The Client will have the opportunity to read these Terms and Conditions and have any questions answered before entering the Contract and so the Client is accepting these Terms and Conditions by entering the Contract.

The Client's Obligations

  • The Client must ensure that the Flowers arrive with Preserved Bouquets of Henley on the day agreed and in good condition. The condition will be photographed upon arrival. Preserved Bouquets of Henley accepts no responsibility for a poor result due to the condition, variety, age, or colour of the Flowers upon arrival.

  • Preserved Bouquets of Henley will provide storage and transportation recommendations to the Client but responsibility for the safe arrival rests on the Client.

  • If the Flowers appear damaged upon arrival Preserved Bouquets of Henley will take a time and dated photo. This will be sent to the Client for instructions. The Client will have the choice of Preserved Bouquets of Henley using their best endeavours with the Flowers or alternatively having them returned. If returned the deposit will be refunded less the cost of the postage for the return. If Preserved Bouquets of Henley are instructed to proceed to achieve what is possible this will be confirmed in writing.

  • Any Keepsakes to be displayed with the Flowers must arrive within a reasonable time to be incorporated into the Display. Their condition on arrival will be photographed.

  • If the Flowers do not arrive on the day booked the Client will be informed. Delay will be the Clients responsibility as it will affect the quality of the Flowers and the result. No refunds will be given if the Flowers, do not arrive as agreed or they arrive so late they cannot be preserved.

  • Information provided by the Client to Preserved Bouquets of Henley must be complete, accurate and provided in good faith. Any changes in facts or relevant activities must be communicated to Preserved Bouquets of Henley as soon as possible. The Client accepts that changes could lead to the Contract being amended.

  • If Preserved Bouquets of Henley requires a decision, approval, consent, or any other communication from the Client to provide the Services the Client must provide these as quickly as possible and in any event within a reasonable time. Failure to comply may lead to the Services being terminated or paused.

  • Any delay in the provision of the Services arising from the failure of the Client to perform its obligations shall not be the responsibility of Preserved Bouquets of Henley and the Client shall accept this.

The Fee

  • The Fee must be paid as agreed between Preserved Bouquets of Henley and the Client. This is normally a deposit when booking and the balance once the Client is notified that the Display is completed.

  • The Contract is not made until the requested deposit has been received by Preserved Bouquets of Henley.

  • The balance of the Fee is payable when the work has been completed and must be paid before the Flowers are returned to the Client.

  • If an invoice is not paid within 30 days of notification of completion, then interest at 8% per annum above the current Bank of England base rate will be payable together with the current recovery fees.

  • All invoices must be paid in full without set-off, deduction or counterclaim.

Cancelation Policy

  • Preserved Bouquets of Henley will start work on the Flowers upon receipt. If the Client wishes to cancel the Service after receipt, they will be returned to the Client in the condition they are in when notification received. In normal circumstances the Flowers will have been dismantled and will be placed in a box and returned. An Invoice proportionate to the amount of work undertaken will be raised and must be paid before the Flowers are dispatched.

  • Preserved Bouquets of Henley retains the right to postpone any appointment, course, or other Services if due to circumstances beyond their control such as illness. Preserved Bouquets of Henley will endeavour to complete the Services by using suitably experienced colleagues.

Delivery of the Contract

  • The finished product should take around twelve weeks from first receipt of the Flowers. However, no date can be guaranteed.

  • If upon arrival the Flowers are found to be more complicated than initially advised extra time may be required to complete the task.

  • Any delivery period given will be the appropriate period Preserved Bouquets of Henley require to deliver the Services to their normal standard but is an estimate only.

  • Any issues that arise will be advised to the Client if the delivery period must be revised.

  • Time is not of the essence with delivery. Preserved Bouquets of Henley will not be liable for any loss or damage suffered by the Client or any Third Party through any reasonable delay due to unforeseen circumstances.

  • If the Client requires Services to be completed by a certain date, then this must be communicated in writing to Preserved Bouquets of Henley before the Contract is entered. Preserved Bouquets of Henley are only bound by such date if they confirm acceptance of this in writing.

The Frames

  • The Client will be offered different styles of frames in two sizes.  The Fee will only include a frame from the standard collection offered.

  • If the Client requests an alternative frame to the standard selection offered Preserved Bouquets of Henley can provide a supplier and a separate fee negotiated for this.

  • The Client is advised against providing their own frame. Before proceeding against this advice, the Client must discuss this option in detail with Preserved Bouquets of Henley to ensure that any frame chosen will not adversely affect the result. If the Client refuses to accept advice given, they must accept the result may be below the usual standards of Preserved Bouquets of Henley.

  • The Client must make a choice of frame as soon as possible to allow sufficient time for the frame to be made by the time the Flowers are ready to be displayed.

  • All standard frames will contain premium anti reflective art glass to protect the Flowers and any Keepsakes.

The Flowers

  • Preserved Bouquets of Henley will endeavour to preserve the Flowers to the highest standard. However, the Client must be aware that the colour of the Flowers will fade naturally through the process. In particular white will no longer be white. The texture of the Flowers will become matt, and the Flowers will discolour over time whatever the care given to them. No refunds will be given based on the colour or texture of the Flowers which is part of the standard process of preservation.

  • The Flowers will not be artificially enhanced unless requested to do so.

  • No Flowers will be replaced unless requested. An extra charge may then be made.

  • Any Flowers not used in the display can be returned as confetti for an extra charge upon request. Otherwise, they will be disposed of. It is likely that not all Flowers can be used as the product has to fit into the frame.

  • The Flowers can be pressed or dried according to the Client instructions.

The Display

  • The Flowers that can be preserved and displayed include but are not limited to wedding bouquets, memory bouquets from funerals, special occasion bouquets and memories from a garden.

  • The design of the Display will be discussed with the Client, but Preserved Bouquets will use their best skills to provide the best advantage and recreate the bouquet.

  • If any Keepsakes in the opinion of Preserved Bouquets do not compliment the Flowers and frame the Client will be advised.

  • The normal procedure is for the Flowers to be laid out to fit the frame and any Keepsakes then added. The Client can inspect at this stage if they request before framing.

  • Preserved Bouquets will use all reasonable effort to consult with the Client throughout the process to the extent the Client requires this. However Preserved Bouquets will use their professional expertise to provide what in their opinion is the best display possible within the specifications supplied by the Client.

  • Unfortunately, no refunds will be given if the Client remains unhappy with the display based purely on design or composition.

The Return of the Display

  • The finished Display and frame will be returned to the Client carefully packaged and protected and labelled with tape marked “fragile”.

  • The Display and frame will be sent by recorded delivery that requires a signature.

  • If the Display is especially fragile, we would advise that it is collected by hand.

  • The Client must accept that although effort will be made to secure the Display it will be subject to movement in transit and some elements may fall away.

  • If the Display and/or frame are seriously damaged in transit the Client must immediately contact Preserved Bouquets of Henley and in any event within three days of receipt. Photographic evidence of any damage must be supplied. Preserved Bouquets of Henley may issue a partial refund dependent on the level of damage present.

  • The Display must not be put in direct sunlight and kept at room temperature away from damp, hot or humid conditions.

  • Whilst every effort is made for preservation the Client must accept that the preserved Flowers are perishable, and their appearance will decline over time.

Limitation of Liability

  • Should Preserved Bouquets of Henley be prevented, hindered or delayed from performing their obligations under the Contract by circumstances outside of their control (including without limitation acts of God, flood, drought, earthquake, other natural disasters, epidemic or pandemic, a terrorist attack, war, civil commotion or riots, war, the threat of or preparation for war, armed conflict,  the imposition of sanctions, embargo or breaking off diplomatic relations, nuclear, chemical or biological contamination, any law or action by government or public authority, the collapse of buildings, fire explosion or accident, any labour dispute or strike, non-performance by suppliers or subcontractors, interruption or failure of utility service, any action or order from the government, travel restrictions ) Preserved Bouquets of Henley shall be relieved from performing their obligations and will not be in breach of the Contract or otherwise liable for any such failure or delay in the performance of such obligations. This includes any loss or damage to the Flowers.

  • The Liability of Preserved Bouquets of Henley to the Client shall not exceed the Fee and any expenses charged.

  • Preserved Bouquets of Henley is not liable for any indirect or consequential losses to the Client or any Third Party.

  • The Contract is exclusive to the Client and no Third Party shall have any rights under that Contract.

  • Preserved Bouquets of Henley has no liability for any loss of profits, goodwill, reputation, special or indirect losses or any other business losses.

  • Preserved Bouquets of Henley does not exclude liability for death or personal injury caused by the negligence of Preserved Bouquets of Henley or their employees, agents or subcontractors or fraud or fraudulent misrepresentation.

  • The Client is liable for any reasonable costs, liability, damages, loss, claims, or proceedings arising from loss or damage to any equipment including that of any Third Party caused by the Client, their agents, or their employees.

Intellectual property

  • All copyright, trademarks and all other intellectual property rights in all Services, materials or designs shall remain always vested in Preserved Bouquets of Henley. Any attempt to copy any documents, or materials, or reproduce, transmit, publish, display exploit, or create derivative items shall render the Client liable for damages.

  • If the materials supplied by Preserved Bouquets of Henley are used by a Third Party for any purpose the Client will be liable to Preserved Bouquets of Henley for damages and any legal costs. They must take appropriate steps to ensure such use ceases immediately.

Marketing

  • Preserved Bouquets of Henley may use the Flowers and any Keepsakes on a before and after display for demonstration and marketing purposes on the Website or social media.

  • Clients will not be named in any marketing without the Clients express permission.

  • If any exhibit shows names e.g., on an invitation that could reveal the name of the Client these would be shaded out in any marketing materials unless the Client had given consent otherwise.

  • Clients may be asked for a photo of the original bouquet in use e.g., being held by a bride. It is entirely the Client’s choice if they supply such a photo for Preserved Bouquets of Henley marketing use.

  • Clients are encouraged to provide Preserved Bouquets of Henley with testimonials that can be added to the Website or used in marketing.

Data Protection

All data supplied to Preserved Bouquets of Henley by the Client will be kept safely in accordance with the UK General Data Protection Regulations (UK GDPR) and general UK legislation as set out in their current Privacy Notice available on the Website.

Complaints

  • The Client must raise any problem or complaint it has with the Services immediately the issue arises, and Preserved Bouquets of Henley will seek to find a mutually acceptable solution.

  • The Client must, in any event, raise any Complaint about the Services within three Days of receipt of the Display.

  • The complaint must be put in writing addressed to Preserved Bouquets of Henley who will take steps to consult with the Client and find a solution.

Severance

If any part of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions.

Waiver

The waiver by Preserved Bouquets of Henley of a breach, default, delay, or omission of any of these terms or the Contract by the Client will not be construed as a waiver of any preceding or subsequent breach of the same or other provisions.

Transfer

The Client may not transfer any of their rights under the Contract to any Third Party.

Law

These Terms and Conditions are governed by the law of England and Wales.